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WANT A SENSE OF REAL ACCOMPLISHMENT? CHAMPION A FEW BIG GOALS
So many managers I talk with tell me that one great source of their frustration with the job, is obtaining a sense of accomplishment day-to-day. This is an experience I well remember and it never...
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THE BOSS WHO PLAYS FAVORITES: MANAGING POOR MANAGEMENT
Almost all of us who have managed others over the years, have had to deal with a boss whose own management style and set of management skills left something to be desired. Managing up — as it is called...
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ASKING QUESTIONS: PERHAPS YOUR MOST POWERFUL MANAGEMENT TOOL
“I keep six honest serving men they taught me all I knew, their names were what and where and when and how and why and who“ Rudyard Kipling In an earlier article in this series entitled “Untested...
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GENERATIONAL DIFFERENCES AT WORK
The March 24, 2013 edition of Businessweek contained an article by Marina Khidekel entitled “The Misery of Mentoring Millennials” (Etc. Section). Among the article’s highlights that caught my eye were...
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ARE YOU THE RIGHT PERSON FOR YOUR JOB?
Many of the managers I have worked with over the years have never asked themselves if they were the right person for their current job. Having been selected for the position, they naturally assume...
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WHEN YOU MAKE A MISTAKE, ACKNOWLEDGE IT AND FAST
In September 2011, the American-based media provider Netflix announced that it planned to raise prices for its services and separate into two companies: a DVD mail order service it would call...
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ANONYMOUS FEEDBACK IS A COP-OUT
Imagine being called into your boss’s office and hearing one of the following statements: “I have some negative feedback for you and everybody feels the same way”; or “a number of your colleagues have...
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IGNORING A PROBLEM IS ENABLING THE PROBLEM
In most of my management workshops the discussion, at some point, generally comes around to one of those workplace problems that few managers wish to confront. For example: A personal hygiene issue....
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PROBLEM SOLVING: WHAT IS/ARE THE REAL ISSUE OR ISSUES INVOLVED?
Abraham Maslow, famous for his theory of the “Hierarchy of Human Needs”, also had this to say about problem solving: “If you only have a hammer, you tend to see every problem as a nail”. I have known...
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CAPABILITY AND CAPACITY
My friend and sometimes workshop partner Jack, loves to talk about the importance of assessing an employee’s capabilities and capacity. Regarding the importance of these concepts, I could not agree...
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UNDERSTANDING HUMAN NATURE
Unique though we all are in our individual ways, there remains this thing called HUMAN NATURE. Specifically, the vast majority of we humans tend to behave in rather predictable ways confronted with...
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GOOD MANAGEMENT: THE ART OF NUDGING
I once asked a senior manager colleague what she considered the “core competency” of a good manager. “the art of Effective Nudging“, she replied. I knew at once what she meant as I had done my fair...
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EFFECTIVE “CORPORATE” DECISION MAKING: STEP ONE THE PURPOSE AND REQUIREMENTS...
To be a manager is to make countless individual decisions for which you will personally be held responsible and accountable. However, in most organizations managers collectively are also required to...
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EFFECTIVE CORPORATE DECISION MAKING: STEP TWO GROUP MEMBER REQUIREMENTS
To be a manager is to make countless individual decisions for which you will personally be held responsible and accountable. However, in most organizations managers collectively are also required to...
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EFFECTIVE CORPORATE DECISION MAKING: STEP THREE HOW WE DECIDE AND UNANIMITY...
To be a manager is to make countless individual decisions for which you will personally be held responsible and accountable. However, in most organizations managers collectively are also required to...
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EFFECTIVE CORPORATE DECISION MAKING: STEP FOUR INDICATORS OF DECISION SUCCESS
To be a manager is to make countless individual decisions for which you will personally be held responsible and accountable. However, in most organizations managers collectively are also required to...
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EFFECTIVE CORPORATE DECISION MAKING: STEP FIVE COMMUNICATING DECISIONS
To be a manager is to make countless individual decisions for which you will personally be held responsible and accountable. However, in most organizations managers collectively are also required to...
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EFFECTIVE CORPORATE DECISION MAKING: STEP SIX IMPLEMENTATION AND FOLLOWUP
To be a manager is to make countless individual decisions for which you will personally be held responsible and accountable. However, in most organizations managers collectively are also required to...
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MANAGING FIRST IMPRESSIONS
We are all familiar with the power and durability of first impressions. And nowhere is this more critical for a manager or executive, than those created during their first week or two in a new job. A...
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DON’T ASK IF YOU ARE NOT PREPARED TO ACT ON WHAT YOU HEAR
I recently encountered the following story. A supervisor initiated an employee opinion survey designed, among other things, to identify what the staff thought of their performance as a manager. The...
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